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MEMBERS WELCOME & POLICIES
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WELCOME TO THE CAREER TRANSITIONS CENTER
The primary goal at CTC is for our team (including the Board of Directors, staff, coaches, interns, and volunteers) is to live our mission to “Empower professionals to find meaningful employment." and continue to our leadership role in the community by earning the trust and respect of the public. We achieve this through dedicated hard work, customer care and commitment to excellence.
Diversity, Equity and Inclusion
The Career Transitions Center (CTC) is an equal opportunity organization. It will not discriminate on the basis of race, gender or sex, sexual orientation, national origin, religion, age, disability or handicap, veteran or military discharge status, marital status, ancestry, familial status, source of income, or any other legally protected category in its dealings with employees, interns, volunteers, consultants, vendors, or clients. In keeping with this commitment to equal opportunity and non-discrimination, CTC expects its employees to offer its programs and services to all people on an equal basis regardless of race, gender or sex, sexual orientation, national origin, religion, age, disability or handicap, veteran or military discharge status, marital status, ancestry, familial status, or any other legally protected category. CTC expects all individuals associated with its organization to abide by its policies prohibiting all forms of sexual and other discriminatory harassment. Approved by the Board of Directors and Effective February 13, 2009
Member Service Agreement
Welcome to the Career Transitions Center of Chicago. The success of your transition is dependent on the effort you commit to it. The staff and volunteers of CTC are committed to you and your success. We will do our best to provide you with the training and support necessary so you can be at your best.
In order to access CTC services, each member understands and agrees to the following:
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To provide the services offered, CTC spends in cash and in-kind contributions more than $1000 per person.
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The CTC registration fee (your cost) is drastically reduced by donations from CTC alumni, faith communities, corporations, foundations, and individuals. The registration fee for Day Time Virtual Services is $399 for a member’s first quarter ($299 for members of our sponsoring organizations). The fee for each subsequent quarter is $299 for all members. Fees must be current to use the facilities of the Center and to participate in coaching or CTC Events and Programs.
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In addition to paying your registration and renewal fees in a timely way, we ask, if you find CTC services valuable, to commit to supporting future clients of CTC by contributing to the organization once you have successfully completed your job search.
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Actively pursue your job search or career transition. During the next three months complete CTC’s prescribed transitions program which includes attending the four Building Skills workshops, participating in a weekly peer group and meeting regularly with a job coach.
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As there is great value in the relationships created among the members, agree to help and network with other clients as your time permits.
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Agree to follow the CTC Code of Conduct provided below.
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I grant permission to The Career Transitions Center, and its agents, volunteers or employees, to use video or audio recorded of me at the Center & its programs for use in both hard and electronic publications. I hereby waive any right to inspect or approve the finished product or any written copy that may be used in connection therewith and agree to release, indemnify, and hold harmless The Career Transitions Center, from and against any claims, damages or liability arising from or related to the use of video or audio.
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You may have 1 coaching session per week and meet with 1 specialist coach as a follow to a specific workshop or have a mock interview. Keep appointments with job coaches or cancel a minimum of 24 hours in advance if the appointment cannot be kept. CTC reserves the right to cancel the your membership without refund if two appointments are cancelled with less than 24 hours notice or missed without notification. You must honor the coach's time by arriving for appointments (virtual or in person) on time. Two incidents of tardiness can also lead to the loss of coaching privileges.
It is not expected, nor should clients request, that coaches provide access to their professional network.
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Register for programs online or cancel a minimum of 24 hours in advance if unable to attend.
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For most, search or transition is completed within a year. After one year, members seeking to renew membership submit their progress plan and indicate their intention for continued use of the Center. These requests are evaluated by the Executive Director, along with staff and coaches, to ensure mutual suitability.
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Most coaches are business professionals who volunteer their time to help members. Not all of them are certified coaches. CTC holds no liability.
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CTC reserves the right to change policies without prior notice.
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CTC Member Code of Conduct The Career Transitions Center of Chicago seeks to continually maintain “a welcoming place” which ensures trust and respect for all members, staff, faculty, and guests. We are a business office for professionals. In order to maintain our longstanding reputation in the community, we have established this Conduct Policy to specify our expectations. Some statements have to do with personal conduct and integrity; others are about how we present ourselves to the public. Furthermore, all members, coaches, and staff are expected to respect the confidentiality of the information shared with CTC. All of these are important to our organization and to our members' success and must be adhered to, respected and honored by each member of The Career Transitions Center of Chicago. The following is a list of behaviors that will not be tolerated:
All CTC members are responsible for adhering to the above code of behavior and respect, not only amongst each other, but also toward guest facilitators, speakers, coaches, staff, other CTC guests, etc. Furthermore, if a member has a particular grievance, it is expected that the member first seek a peaceable solution. Public accusations only escalate conflict and contribute to false rumors and gossip. If a member becomes aware of any serious breach in protocol it is that person’s responsibility to come forward to the Center Staff promptly. Dress Code Facility Members may use the Center, the computers and the equipment any day the Center is open, provided there is space available. When space is limited each member is asked to limit their usage to a maximum of 4 hours. Please be considerate in use of the Center and take all of your belongings with you when not using the computer or cubicle as well as cleaning up after yourself when you leave. Any violations of this Code of Conduct will be reviewed and resolution will be determined at the discretion of its director. The Career Transitions Center of Chicago Executive Director and staff have the prerogative to exclude any person from membership as a consequence of violating the Personal Conduct Policy. Any questions or comments may be directed to Executive Director, Anita Jenke at ajenke@ctcchicago.org |
Client Privacy Policy
CTC is committed to exceptional quality and customer service. Our clients and other parties with whom we do business entrust CTC with important information. It is our policy that all information considered confidential will not be disclosed to external parties or to employees without a “need to know.” If an employee questions whether certain information is considered confidential, he/she should first check with the Executive Director. Staff and volunteers shall respect and maintain client confidentiality. CTC’s Privacy Policy controls everything we do with this data. We do not provide any information from our database to any outside business or agency. Client and donor records are used solely by CTC.
All data collected on our website and in written form is for the exclusive use by CTC personnel and volunteers in support of services for its clients. Personal information will not be used for any other purpose, nor shared with others.
Any questions or comments may be directed to Executive Director, Anita Jenke at ajenke@ctcchicago.org
The Career Transitions Center is a 501(c)3 non-profit organization.